BUSINESS PRACTICES DURING COVID-19
Due to COVID-19 I have changed the way I am conducting my business and am implementing a number of new protocols to assure the safety of all my clients.
I have suspended all gift certificate sales and special promotions and am not able to take any new clients at this time. In addition, because I have limited availability as a result of safe business practices, I am strictly enforcing my cancellation and late policy (see below). If you are unable to keep your appointment due to COVID-19 exposure or symptoms, you will not be penalized or charged for the cancelled appointment.
I am limiting the amount of clients I see in my office to no more than three on any given day so as to have adequate time between appointments to disinfect any surfaces that are touched by anyone, including myself. I have added extra barriers between my massage table and the sheets and pillows and am sanitizing everything you touch with an antiseptic solution approved by the CDC. Unfortunately, this means that you will not have the extra padding that I normally have on my table due to sanitation protocols and I may opt out of using extra pillows to prop your head or arms. You may also notice an antiseptic smell in my office which, sadly, is unavoidable. I have purchased a Honeywell HPA300 air filtration system to assist in lowering the risk factors inherent in being in an enclosed space.
If you know that you have been in contact with anyone who has tested positive for COVID-19 within the last three weeks, or if you have recently traveled to an identified "hot spot," I must insist that we cancel the appointment until you have tested negative three weeks following either situation. Likewise, if you are experiencing any of the following symptoms, we will cancel at no cost to you:
fever or chills
shortness of breath or difficulty breathing
muscle or body aches
new loss of taste or smell
congestion or runny nose
nausea or vomiting
EXPECTATIONS DURING APPOINTMENT
Text me from the parking lot to let me know that you have arrived and I will let you know when you can come up to my office – do not enter until I have texted you. You must wear a face mask covering your mouth, nose, and chin completely and at all times. Please only enter through the main entrance next to Jilly’s and open the door by tapping the automatic door opener with your elbow, hip, or foot (depending how flexible you are) to avoid touching it. Also, I encourage you to take the stairs rather than the elevator. My building makes it easy to avoid touching commonly handled surfaces.
I will meet you in the hall outside the restroom where we will first take care of contactless payment. Venmo is preferred but you may also pay with a credit card, check, or exact cash.
After we have taken care of payment you will wash your hands before entering my office and use the washcloth I provide you with to touch all doorknobs from the restroom to my office.
Leave your clothes on the white chair and situate yourself on the massage table lying face up. You MUST continue to keep your mask on throughout most of the massage. I will give you the option of taking the mask off if/when you turn face down. You also have the option of having me work on your body in a side-lying position with your mask on.
In order to assist me in keeping the office as sterile as possible, please do not touch anything unnecessary to your immediate needs.
I will be locking the outer door and leaving the inner door open to allow for greater air circulation. The HEPA filter will be on throughout your massage.
Late arrivals will not receive an extension of the scheduled appointment. The original reservation fee will be charged no matter how long the session is.
With the exception of a COVID-19 concern, if an appointment is cancelled on the same day for which it is scheduled, the client will be charged in full for the time. Massage appointments are highly valued. I appreciate your respect for my professional time and thank you for your consideration.
In the event that there is no notification and a client fails to show up at the scheduled time the client will be charged in full for the session.
GIFT CERTIFICATE POLICY
I will honor the cash value of all gift certificates but will not be able to see new clients at this time. If you are a new client with a gift certificate to redeem you may either wait until I have removed restrictions or discuss with the one who gifted it how they would like to proceed. All gift certificates purchased are eligible for 100% refund directly to the purchaser upon request. Please feel free to call me to discuss your options.
What People Are Saying...
Gentle music - pleasant smells - low lighting - a welcoming environment - quietness - responsive to conversation but quietness is peaceful and refreshing. Ruth's massage techniques are invigorating, varied according to my needs, and therapeutic. Aches and pains disappear over time. I highly recommend a regular massage in order to have those therapeutic benefits.