Business Policies & COVID-19 Protocols

BUSINESS PRACTICES DURING COVID-19

Updated August 24, 2022

As we adapt to living with COVID-19 as the norm, I continue to proceed cautiously in my office due to the nature of my work. Masks are still required while in my office.  If you are up-to-date with your booster, you may remove your mask only when lying face down on the massage table. For clients who are NOT up-to-date with their booster, a KN95 mask MUST be worn at all times. 

If you are not comfortable with my policies, I am happy to refer you to another therapist.  Please read everything below thoroughly.

  • Regardless of your vaccination, if you learn after receiving a massage that you may have been exposed prior to the appointment, or tested positive within a few days of being in my office, please notify me immediately!  This will allow for me to respond appropriately whatever the scenario.  

  • I will continue with all sanitizing procedures which I established at the onset of the pandemic.

  • I am strictly enforcing my cancellation and late policy (see below).  If you are unable to  keep your appointment due to COVID-19 exposure or symptoms, you will not be penalized or charged for the cancelled appointment.   

  • Finally, and most importantly, if you are experiencing any of the following symptoms we will cancel the appointment at no cost to youfever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. Even if you suspect it is not COVID I will not be able to provide a massage for you if you have any flu or cold symptoms!

EXPECTATIONS DURING APPOINTMENT

My waiting area has been eliminated permanently so feel free to wait in the hallway or in your car. If the latter, I will text when I am ready for you to enter.  If you need to use the restroom you will need to get the key from my office. 

A mask MUST be worn when entering my offices and at all times on and off the massage table. You have the option of removing it while lying face down only if you are up-to-date with your booster

During your massage I will be locking the outer door and leaving the inner door open to allow for greater air circulation and the HEPA filter will be on throughout your massage. 

Rest assured I am doing everything I know to keep my office as sterile as possible, your assistance in this matter is greatly appreciated. 

Relax and enjoy your massage knowing that I have taken all these precautions, your massage experience will be as wonderful as always!

LATE ARRIVALS

Late arrivals will not receive an extension of the scheduled appointment. The original reservation fee will be charged no matter how long the session is.

CANCELLATIONS

With the exception of a COVID-19 concern, if an appointment is cancelled on the same day for which it is scheduled, the client will be charged in full for the time. Massage appointments are highly valued.  I appreciate your respect for my professional time and thank you for your consideration.  

NO-SHOWS

In the event that there is no notification and a client fails to show up at the scheduled time the client will be charged in full for the session.

GIFT CERTIFICATE POLICY

I will redeem a gift certificate for a new client after discussing vaccination status and adherence to CDC guidelines.  Any unredeemed gift certificate is eligible for 100% refund directly to the purchaser upon request. Please feel free to call me to discuss your options.  

What People Are Saying...

Gentle music - pleasant smells - low lighting - a welcoming environment - quietness - responsive to conversation but quietness is peaceful and refreshing. Ruth's massage techniques are invigorating, varied according to my needs, and therapeutic. Aches and pains disappear over time. I highly recommend a regular massage in order to have those therapeutic benefits.

~Shirley T