Business Policies & COVID-19 Protocols
BUSINESS PRACTICES DURING COVID-19
Updated October 8, 2022
As we adapt to living with COVID-19 as the norm, I continue to proceed cautiously in my office due to the nature of my work, I still require masks while you are lying face up on the massage table. If you are up-to-date with your booster, you have the option of removing your mask when lying face down on the table. If you are not up-to-date with your booster, a mask MUST be worn at all times.
Naturally, as per CDC guidelines, if you have been exposed to COVID within 10 days of your scheduled appointment, and in order to reduce my risk of exposure, I would appreciate you rescheduling until you know for certain that you are negative after day 10.
If you are not comfortable with my policies, I am happy to refer you to another therapist. Please read everything below thoroughly.
Regardless of your vaccination, if you learn after receiving a massage that you may have been exposed prior to the appointment, or tested positive within a few days of being in my office, please notify me immediately! This will allow for me to respond appropriately, whatever the scenario.
I will continue with all sanitizing procedures which I established at the onset of the pandemic.
I am strictly enforcing my cancellation and late policy (see below). If you are unable to keep your appointment due to COVID-19 you will not be penalized or charged for the cancelled appointment.
Finally, and most importantly, if you are experiencing any of the following symptoms we will cancel the appointment at no cost to you: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. Even if you don't think it is COVID; I will not provide a massage for you if you have any flu or cold symptoms!
EXPECTATIONS DURING APPOINTMENT
My waiting area has been eliminated permanently so feel free to wait in the hallway or in your car. If the latter, I will text when I am ready for you to enter. If you need to use the restroom you will need to get the key from my office.
A mask must be worn while lying face up on the massage table. You have the option of removing it while lying face down only if you are up-to-date with your booster.
During your massage I will be locking the outer door and leaving the inner door open to allow for greater air circulation and the HEPA filter will be on throughout your massage.
Rest assured I am doing everything I know to keep my office as sterile as possible, your assistance in this matter is greatly appreciated.
Relax and enjoy your massage knowing that I have taken all these precautions, your massage experience will be as wonderful as always!
Late arrivals will not receive an extension of the scheduled appointment. The original reservation fee will be charged no matter how long the session is.
With the exception of a COVID-19 concern, if an appointment is cancelled on the same day for which it is scheduled, the client will be charged in full for the time. Massage appointments are highly valued. I appreciate your respect for my professional time and thank you for your consideration.
In the event that there is no notification and a client fails to show up at the scheduled time the client will be charged in full for the session.
GIFT CERTIFICATE POLICY
I will redeem a gift certificate for a new client after discussing vaccination status and adherence to CDC guidelines. Any unredeemed gift certificate is eligible for 100% refund directly to the purchaser upon request. Please feel free to call me to discuss your options.
What People Are Saying...
Gentle music - pleasant smells - low lighting - a welcoming environment - quietness - responsive to conversation but quietness is peaceful and refreshing. Ruth's massage techniques are invigorating, varied according to my needs, and therapeutic. Aches and pains disappear over time. I highly recommend a regular massage in order to have those therapeutic benefits.