Business Policies & COVID-19 Protocols
ALL POLICIES AND BUSINESS PRACTICES
POST COVID-19 PANDEMIC
Updated June 3, 2023
If you are not comfortable with my policies, I am happy to refer you to another therapist. Please read everything below thoroughly.
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Even though the status of Covid is no longer a "pandemic", if you have any concerns about COVID infection, I will be happy to wear a mask upon your request. Naturally, if you are showing any cold or flu symptoms, I ask that you cancel your appointment and reschedule. You will not be penalized for canceling on the day of your appointment for this reason.
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Naturally, as per CDC guidelines, if you have been exposed to COVID within 10 days of your scheduled appointment, and in order to reduce my risk of exposure, I would appreciate you rescheduling until you know for certain that you are negative after day 10. If you learn after receiving a massage that you may have been exposed prior to the appointment, or tested positive within a few days of being in my office, please notify me immediately!
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At the risk of repetition, if you are experiencing any of the following symptoms we will cancel the appointment at no cost to you: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. Even if you don't think it is COVID; I will not provide a massage for you if you have any flu or cold symptoms!
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LATE ARRIVALS
Late arrivals will not receive an extension of the scheduled appointment. The original reservation fee will be charged no matter how long the session is.
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CANCELLATIONS
With the exception of a COVID-19 or any unexpected illness or medical emergency, if an appointment is cancelled on the same day for which it is scheduled, the client will be charged in full for the time. Massage appointments are highly valued. I appreciate your respect for my professional time and thank you for your consideration.
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NO-SHOWS
In the event that there is no notification and a client fails to show up at the scheduled time the client will be charged in full for the session.
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GIFT CERTIFICATE POLICY
Any unredeemed gift certificate may be transferred to a different person, provided the purchaser notifies me of this change.
What People Are Saying...
Gentle music - pleasant smells - low lighting - a welcoming environment - quietness - responsive to conversation but quietness is peaceful and refreshing. Ruth's massage techniques are invigorating, varied according to my needs, and therapeutic. Aches and pains disappear over time. I highly recommend a regular massage in order to have those therapeutic benefits.
~Shirley T